
Frequently Asked Questions
We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.
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What types of hair do you offer?
We offer a variety of premium human hair , including Brazilian hair and remi hair . Our extensions come in various texture such as straight, wavy, and curly to match diverse hair type.
How long does shipping take?
Shipping typically takes 3-5 business days within the Canada and U.S. For international orders, shipping may take 7-10 business days. Customized order can take 15 days to be shipped . You will receive a tracking number once your order has been shipped.
Do you accept returns or exchanges?
Yes, we accept returns or exchanges within 5 days of receiving your order, provided the product is in its original condition and packaging. Hair care are non-refundable Please note that custom-made extensions are non-refundable. See our Return Policy for full details.
How do I care for my Maraluxo hair products?
To ensure longevity and maintain the quality of your hair:
- Gently wash your extensions with Iles formula brand shampoo and conditioner , that is available here .
- Air dry or use a low-heat blow dryer.
- Store your extensions properly in a satin or silk bag to prevent tangling and damage.
Check out our Hair Care Guide for more detailed instruction
How long will my Maraluxo hair last?
With proper care, our classic hair collection can last up to 12 months. We select silicone free hair that maintain its natural softness, shine, and durability over time. For our signature Brazilian hair, known for its superior quality and resilience, the lifespan can extend up to 3 years with consistent maintenance and the right hair care routine.
